Welcome to the NEW Service Support Center


The Department of Information Services proudly presents . . .


2847 is now Live!


2847 is the new APS Staff help desk ticketing system that replaces HEAT.

You can -
Once your request is received at the Service Support Center it will be routed to the appropriate IS Staff member to assist you with your request.
* Please note: In order to monitor service and ensure quality control, all phone calls and voice messages to 703-228-2847 will be recorded.  Calls to x2847 will no longer be able to be transferred to other APS extensions.
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