Troubleshooting on Student and Instructor devices:

1. Check device for macOS updates

• Install updates if needed.

2. Check device for Last Reboot

• Reboot device if longer than 5+ days.

3. Verify iCloud Sign-In 

• Check iCloud Sign-In Status
  1. Open Settings on the device.
  2. Tap on [Your Name] at the top of the screen.
  3. Ensure that the device is signed in with the correct APS iCloud account.

4. Sign Out/Sign Back Into iCloud

• If Signed In but Still Offline
  1. In Settings, tap on [Your Name].
  2. Scroll down and tap Sign Out.
  3. Follow the prompts to sign out of iCloud.
  4. Go back to Settings and tap Sign In. You will need to authenticate through MyAccess after entering APS Apple ID.

5. Turn Bluetooth On for All Devices

• Ensure Bluetooth is Enabled
  1. Open Settings.
  2. Tap Bluetooth.
  3. Make sure the Bluetooth toggle is turned On.

• Repeat this process on all devices involved.

6. Verify on the APS Network

• Check Network Connection
  1. Ensure that all devices are connected to the APS network.
  2. Open Settings and tap Wi-Fi.
  3. Verify that the device is connected to the correct APS network.
  4. If not connected, select the APS network and enter the required credentials.

Following the steps above should resolve issues related to Apple Classroom. If you're still having issues after troubleshooting please contact 2847.