Error message "You're syncing a different account" appears [WORKAROUND]
ISSUE
You are unable to sign in to OneDrive and the "You're syncing a different account" error appears. This may occur after you have changed your Microsoft Account password.
STATUS: WORKAROUND
Windows:
-
Select Start, type "credentials," and then select Credentials Manager.
-
Select the Windows Credentials tab.
-
Under Generic Credentials, look for any entries containing “ OneDrive Cached Credentials” and remove them.
-
Restart OneDrive.
Mac
-
From Spotlight search type “keychain” and select " Keychain Access”. If it's not visible in Spotlight, go to the Utilities folder and open Keychain Access from there.
-
Search for “ OneDrive.”
-
Delete “ OneDrive Cached Credential .”
-
Run OneDrive.
Comments
0 comments
Please sign in to leave a comment.