Microsoft Teams Troubleshooting

Teams Troubleshooting For Mac, PC and iPad

**If you are experiencing Teams issues on a Mac or PC first try logging in to Teams online by going to myaccess.apsva.us. Click on the orange Office365 Button. Then, in the window that appears, click and open the teams app through your browser. If the problem does not persist in the web version then the issue is with your Teams client or network connection. In that case, You can proceed to one of the options below to help resolve the problem on your desktop**

1. Screen share issues
   • iPad
   • Mac
   • PC
2. Camera issues
   • Mac 
3. Join button not appearing
   • iPad
   • Mac
   • PC
4. Microphone issues
   • iPad
   • Mac
   • PC
5. How to restrict student chat ability.
   • All Platforms 
6. Teams display issues
   • iPad
   • Mac
   • PC
7. Connectivity issues
   • Mac
   • iPad 
8. Raise hand feature issues
   • Mac
   • iPad 
9. Stuck in the lobby issues
   • Mac
   • iPad 
10. Clear Teams Cache
    • iPad
    • Mac
    • PC
11. Share Video Audio When Presenting
12. • All Platforms